Refund & Exchange Policy

Exchange and Refund Policy

At TEX2FIT, we want to make sure you're completely satisfied with your purchase. Here’s how our exchange and refund process works:

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Exchanges:

To get a different item:

• Return the Original Item: Start by returning the item you currently have. Follow our return process as outlined above.

• Make a New Purchase: Once we receive and process your return, you can place a new order for the item you want. This approach helps us ensure that you get exactly what you’re looking for quickly and efficiently.

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Refunds:

• Processing Your Return: Once we receive your returned item, we’ll inspect it to make sure it meets our return criteria.

• Refund Notification: We will notify you when your return has been processed and whether your refund has been approved.

• Refund Processing: If approved, your refund will be automatically issued to your original payment method. Please note that it might take a few days for your bank or credit card company to reflect the refund in your account.

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Additional Information:

• Return Shipping: Return shipping costs are covered by us for defective or incorrect items. For other returns, please refer to our return shipping policy.

• Contact Us: If you have any questions about exchanges or refunds, feel free to contact us at cs@tex2fit.ca We’re here to assist you with any concerns.